The customer has rights

I was at the local Mcdonald's tonight trying to get an ice-cream and I found myself apologising for a mistake the cashier made.

Which pissed me off big time. It's one thing to chastise your customer. It's another to shamelessly think that you did nothing wrong just because the customer can't do without the ice-cream while you can make up for your loss with the next guy.

Wrong. Wrong. Wrong!

Then again, what was I doing saying sorry?

Wrong. Wrong. Wrong!